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When and Where
  • 5/6/2020 2:00 PM EDT
  • 5/6/2020 3:00 PM EDT
  • AMGA Offices
  • Alexandria
  • VA

According to a recent survey, 54% of consumers have put off visiting a provider because scheduling care was too difficult – and 53% missed an appointment in the last year. For healthcare organizations, there is still a gap between consumer expectations and their experiences in accessing care. This can put health outcomes, the consumer experience and costs at risk.


Prevea Health, a multi-specialty physician group with 80 locations, will share how they implemented a digital strategy that leverages payor channels and matches consumers’ and providers’ needs to make accessing care easier. Prevea will discuss their approach to:

 

·        Expands access through payor member apps and portals – 47% search for a provider this way

·        Navigating consumers seeking care to the optimal provider

·        Creating a consumer and provider-friendly online scheduling experience

·        Engaging consumers to better manage and prepare for their appointments 


Results for closing gaps in care, reducing no shows, and attracting new patients will be presented.