Rapid changes in care delivery increasingly stress front line providers who are voicing ever louder frustration over diminished influence and agency.
A written set of clear and reciprocal expectations between providers and their organization – a compact – can be the foundation for effective engagement and alignment. Virginia Mason had invested in a compact process twenty-five years ago and today, and unlike some “flavor of the month” organizational initiatives, their compact remains meaningful and useful. It was a key part of organizational life that supported providers’ active involvement in quality and safety improvements. Through their Virginia Mason Production System, Virginia Mason became a national quality and safety leader.
Hear from Dr. Ingrid Gerbino, Chief Innovation Officer with Virginia Mason Franciscan Health, a member of CommonSpirit, about how they utilize their compact to achieve high performance and how they keep it relevant 25 years after adopting it.