Health systems face an increasingly competitive landscape - from technology and retail giants such as Amazon, Walmart and Kroger entering health care to virtual / technology-led platforms such as Teladoc Health trying to redefine care delivery. Each has their own vision on what care delivery can and should look like, and a strategy to disrupt status quo. How can leaders of incumbents - health systems and medical groups respond? If we look outside the healthcare industry for ideas and strategies, we find that many leading organizations in a similar situation carefully identified their core differentiator. They focused their business strategy and operations around that differentiator and have not only been successful but are thriving.Â
Key Takeaways:
-How the rise of oblique competition is exacerbating challenges for health systems already reeling from staffing issues, declining reimbursements, changing consumer behavior and preferences, etc.
-What can we learn from other industries that have responded to tectonic shifts
-How have incumbents in other industries won, and grown to deliver better value by focusing on their "core differentiator”
-What is health systems' core differentiator
-How can health system leaders fortify their core