The COVID-19 pandemic has highlighted several gaps in patient communication services and strategies. Do you know where your technology and processes failed and how to fix those problems? In this webinar, we’ll look at the seven areas where many healthcare organizations struggled during the COVID-19 pandemic and how to fix them. You’ll find out how to create a digital patient journey that works whether you are seeing patients face-to-face or through virtual visits, during “normal” times and in a crisis.
Attendees will learn how to:
· Identify critical gaps in patient engagement and communication
· Create an end-to-end digital workflow to support virtual visits
· Implement tools to ensure effective crisis patient communications